Patient/Family
Advisory Council
​Established in 2011, Memorial’s Patient/Family Advisory Council (PFAC) is designed as an advisory resource to enhance patient and family collaboration with hospital administration, management , physicians and staff in creating a patient/family-centered culture to fulfill Memorial’s mission of providing exceptional healthcare and compassionate service.

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Objectives

Memorial’s PFAC was established to:

• Provide advice, consultation, evaluation and recommendations regarding programs, educational efforts, selected research activities and operational initiatives that affect patients and families.

• Provide recommendations for facilities design and way finding.

• Provide a vital link between Memorial and the community.

• Provide feedback and suggestions to enhance the patient/family experience at Memorial

• Participate in educating hospital personnel about various issues from a patient and/or family perspective as appropriate.

• Promote respectful, effective partnerships between patients, families, healthcare providers and administration.

 
Memorial’s Patient/Family Advisory Council operates under the Relationship-Based Care (RBC) framework. The RBC model is based on relationships – with yourself, colleagues and patients/families. 
 



How to get involved

If you would like to learn more about Memorial’s Patient/Family Advisory Council, please contact Mimi Luechtefeld at 618-257-6779 or email her at mluechtefeld@memhosp.com.  

All potential members of the PFAC must
 
Memorial’s Patient/Family Advisory Council (PFAC) is designed as an advisory resource to enhance patient and family collaboration with the hospital. Patient Family Advisory Council, PFAC, advisory, resource, patient, family, collaboration

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4500 Memorial Drive
Belleville, IL  62226

(618) 233-7750
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